As a Hilton Honors member, this was one of the more disappointing stays. With a reservation for 3 nights, 4 days, we cut it short at 9 hours. The area is sketch. Required to be buzzed into the lobby when we arrived. Reception and keys issued went fine. When we got to the room, it was not what we reserved, two doubles vs a king. No other rooms were available. We walked into the room and both my spouse's shoes and mine stuck to the floor as we walked through the room. They made sticky suction noises throughout. Definitely did not want to be barefoot or even have socks on while walking in the room. The TV screen was smeared with an unknown sticky substance and appeared to have been wiped down but not clean. The window sill was covered with dead bugs and tobacco. After few hours of rest, we cancelled our reservation and moved to another Hilton property near by. The attendant/manager stated she was unable to reimburse our points and told us we need to contact Hilton Honors. It prevented us from using earned points for our next stay. The property we move to was amazing!

Booked my stay here as a surprise for my best friend’s birthday and I’m extremely disappointed. The water never gets hot in the rooms. I brought it to their attention the first time and was told “It depends on the time of day”. Since when does it depend on the time of day if a hotel has hot running water. Taking cold showers was not on the agenda after traveling all day from another state. We’ve been taking cold showers the entire weekend. I complained again to the front desk, was put on hold then was told she wrote it down. No other explanation or accommodations. My room was half cleaned, beds were never made, neither were linens replaced. The bathroom was never cleaned, toilet paper was never replenished, and when towels were replaced, they were placed on dirty linen instead of in the bathroom. Housekeeping only changed the trash and replaced towels. As a Hilton Honors member I would expected top tier service. This is definitely not the Hilton standard that I’m use to. I would not recommend booking this hotel.

We’ve stayed here annually for the last five years for high school thespian convention. The only reason we keep using this hotel is because all the others are booked well over a year in advance. The hotel looks nice but there is always something. This year there was no hot water. Day 1 it was warm-ish. Day 2 the water was cold all day. Day 3 it was luke warm. For $200 a night I expect to be able to take a hot shower. If your room is on floors 2-5, good luck if it’s busy!!! There are two elevators and no stairs. The hotel is always full of schools attending the conference who all leave and arrive around the same time so the line to get on the elevator often stretches down the hallway to the front desk. There are fire escape stairs on the outside of the building but they’re locked. Sometimes the staff will unlock them so we can walk up the stairs to our room but they need to hold the door open for us so if they’re not available, you need to wait for the elevator for 20 minutes.

Dirty!!! So, so dirty. I took some photos because I was honestly afraid to complain to the staff without proof. Granted the photos do not fully encapsulate how filthy the rooms are. My first one was so bad I complained and got a new one. The new room is identical. Hair, dirt, stains, and stickiness on all of the floors. Hair and dirt between the sheets. A toilet that had urine on the seat dried in several places. Crumbs on the desk and night stand. The mirrors look like they were mopped and were left with a hazy film. I have had to stay in many hotels all over for work and this is the worst one by far. The staff at the front are very nice and understanding. They supported the room swap and were kind about it. It sucks that they work in an environment that subjects them to these kinds of complaints. I see the topic in several other reviews so clearly it is an ongoing issue. Please fix it!

Roaches and hotel rooms do not mix. We did complain, they did not apologize or look shocked but did contact maintenance. Our room was sprayed (we were not offered another) and after spray but we're still coming out of the walls. Gross ? The staff is friendly for the most part. The breakfast cost is not competitive to area sit down restaurants. Esthetically very appealing but they need to keep up their maintenance.

People are nice but the positives end there. I have to share that this is the dirtiest Doubletree I've been in and possibly the is dirties hotel. I am in hotels nearly every week for work. Sometimes I'm in 2 hotels a week. The lobby and desk area are disgustingly dirty. The first room I was given was so dirty... dirt and debris all over the floor. Toilet and shower was dirty. I had them change my room. The second room was better but not good. The floor was sticky as if mopped with a dirty mop. The bathroom floor behind the door had lots of dirt and hair. I found 2 hairs in the shower which didn't belong to me or the same people as they were very different. Oh and I found a capsule of some kind of medication on the couch. If you are cleaning, it would have been found. I guess drugs are complimentary. I checked the bed thoroughly but didn’t find signs of bed bugs but I will be washing everything in hot water when I get home. I couldn’t stand for my feet to hit the floor. Thankfully I had my flip flops. I wore them constantly and showered with them on. I went to the gym and to the naked eye it looked clean but wasn’t because wipes were dry so couldn’t wipe down equipment. Water was empty with a full jug sitting outside the door. So disappointing and I'll never be back. I'm shocked that Hilton allows this as it is a risk to the brand. Oh and I found a capsule of some kind of medication on the couch. If you are cleaning, it would have been found. I guess drugs are complimentary. I was afraid to eat breakfast because if the rooms are that bad, I’m sure their kitchen is nasty too.

Well....the staff we saw were very nice. They texted us to see how everything was going. We did not have shampoo or body wash in the room. They were quick to get us some. There are no microwaves in the rooms. That is on us. They do have a communal microwave in the lobby. The housekeeping is subpar. When we got into the room when we walked it was very noisy and our shoes were sticking to the floor. I'm guessing mop n glo? There is definitely a smell? Maybe insecticide, which I guess is okay, but it was hard on the nostrils. We checked out early and would not return to this establishment.

From the moment I walked into the DoubleTree Hotel, I knew this was the perfect location for the Alridge Wedding in 2027. But what truly made the experience unforgettable was Kelsi Davenport. She went above and beyond to make everything seamless — her professionalism, attention to detail, and warm personality made me feel like I was in the best hands possible. Kelsi was incredibly accommodating to all my needs, taking the time to understand my vision and ensuring every detail aligned perfectly. She finalized the food costs, provided clear communication throughout, and gave me full confidence in my decision. I was so impressed with her hospitality and efficiency that I confirmed and booked the venue on the spot! If you’re looking for a venue that combines elegance, comfort, and genuine care — ask for Kelsi Davenport at the DoubleTree! She made the entire process stress-free and special. I can’t wait to celebrate our big day here!

Where do I begin. I will NEVER stay at this hotel again. I did everything through the Hilton app. Way ahead of schedule and was excited how they offered contactless check in. Well none of that happened. Walk in there is a huge line of people wait forever. One employee behind the desk only. No rooms were ready. Check in was at 4:00pm. They did not have a room ready for me until like 8pm. Never offered a discount or anything. I had to ask for free breakfast vouchers. I was in town for an event that me and my friend and our children had to get ready in the public bathroom at the hotel because our room wasn’t ready. They were also out of pool towels and regular bath towels for the rooms. It was an experience to say the least.

I've never left a hotel review before, but I feel as if this one needs to be posted: Though the people who work here are lovely and helpful and the breakfast is good, the room was extremely dirty. The floor was sticky and there was hair in my bathtub. There was also what appeared to be chips on my bathroom floor. I didn't look too closely at the corners of the floor, but I didn't need to: it was easy to see the dust and debris. I had to unplug the air conditioner and sleep without it because it was so loud. There was no way to adjust it at all. Also, there was no cover on the duvet, which is pretty gross in a hotel. How long had it been since the duvet had been washed? Based on the overall condition of the room, I'm guessing months. The staff is top-notch and so friendly at this hotel...but apparently not the housekeeping team. I would not stay there again.