I’ll keep it brief. The staff, is GREAT. They work around the clock to ensure you have the highest level of attentiveness and comfort. However, the room.. not so good. I found Cockroaches every morning (Multiple) and brought it up on multiple occasions. In the bathroom, on the dresser, once in the bed, and on the room floor. Not to mention they got into my clothes. Very disappointed, because the establishment is very nice. But the cleanliness, well, I’ll let the picture speak for themselves. Truly hope that Hilton Or Doubletree ensures this doesn’t happen again. Cleanliness and guest safety should be at the top of their priority list.

Staff was friendly, room was clean with the exception of a fake lash stuck to the chair, bed was comfortable, and shower was good pressure. Really liked that there was no carpet and I felt the floor was clean. Neighborhood was a little loud but it was a Saturday night. Also seemed to be a safer/ nicer side of town than our previous hotel.

I was at doubletree for the weekend for a family reunion. Check in was great, staff was polite. When I got to my room, I noticed the A.C was making a very loud noise and with there being limited availability, my room could not be changed so I was a little upset. But!!!!! Ms Sandra the supervisor called To check on me, I explained my concerns and she changed my room for me so we could have a better nights sleep. That meant everything to us. We will definitely stay here again. My sons loved their room as well. Thank you all for your professionalism.

The staff is friendly and courteous but everything past the front desk is downhill. If I had to describe the bathroom in one word it’s “gross.” A step above a road trip gas station bathroom since the sink was actually pristine. I drove from South Texas to Georgia and despite being a “4 star” hotel (I chuckled when I read this, a 200 a night price tag and it’s past reviews this is the worst hotel on the trip. Take your family somewhere else.(Edit - based on the owners response I’m guessing they misunderstood the issue. The housekeeping isn’t the issue, it’s management/ownership and the poor upkeep of the facilities. The shower and toilets are worn and gross and need to be replaced, remodeled and/or upgraded. Housekeeping can’t clean away those issues.)

The staff at the DoubleTree was friendly, professional, and considerate throughout my stay, which I appreciated. Unfortunately, the hotel itself feels very old and is in serious need of updates. The rooms, gym, and hotel bar all appeared outdated. The walls also seem very thin, as you can hear almost everything from the hallway and neighboring rooms, which made it difficult to relax and sleep. On top of that, the A/C unit was extremely loud. Overall, the customer service was good, but the property really needs renovations and modernization.

It was not until well after 4:00pm that we were able to get into our room, which was past the quoted time given when we tried to check-in early. The room was decent but far from acceptable. The shower curtain was moldy on the bottom, the bathroom door had what I think was human feces by the handle, the shower fixture was almost coming off the wall and to top it off, we had a maintenance man enter our room unexpectedly saying we called the front desk expressing that our AC was not working, which was not the truth. Poor communication among staff is to blame. I would not recommend you bringing your family to this hotel as it is not clean and is in need of desperate attention both physically and financially.

My two-night stay at the Hilton was truly exceptional. From the moment we arrived, I felt a sense of comfort and ease that made it feel like a home away from home. The shuttle service was seamless and efficient, which was such a relief after a long day of traveling with my child. Michael was the first person we encountered, and his calm, welcoming energy set the tone for our entire stay. He even politely declined a tip due to policy, he absolutely deserves recognition for his outstanding service. At the front desk, Nikko was incredibly attentive and ensured we were quickly settled in. I needed a few adjustments to our accommodations, and he handled everything promptly and without issue. What really stood out was the level of communication and teamwork among the staff—when I returned later, another front desk associate, whom I hadn’t even met, greeted me and handed me the key to our new room without me saying a word. That level of attentiveness and service is rare and deeply appreciated. The rooms were clean and well-maintained, and the staff went above and beyond to make our stay special—especially for my daughter, who loved receiving fresh cookies each day. My parents stayed at the hotel as well and had a wonderful experience. Every staff member we encountered—from maintenance to housekeeping—was polite, professional, and genuinely kind. Most importantly, my daughter and I felt safe and cared for throughout our stay. The only downside during our stay was that the water temperature was consistently lukewarm. This was disappointing, especially when showering or even doing something as simple as rinsing a toothbrush, as it never quite felt hot enough. Both my parents and myself dod not see these roaches people have posted about or dirty linens. Overall, this was one of the best hotel experiences I’ve had, and I would gladly return.

I booked 12 rooms here for a school trip through Gwen in the Sales Dept. I couldn't be happier with the service and organization of this establishment. When we arrived , all twelve rooms, keys, instructions, cookies and breakfast vouchers were carefully packaged into a bag ready to go. The rooms were spacious and very clean. The breakfast was very good value. Highly recommend this establishment - they are organized, customer oriented and run a tight ship.

As a Hilton Honors member, this was one of the more disappointing stays. With a reservation for 3 nights, 4 days, we cut it short at 9 hours. The area is sketch. Required to be buzzed into the lobby when we arrived. Reception and keys issued went fine. When we got to the room, it was not what we reserved, two doubles vs a king. No other rooms were available. We walked into the room and both my spouse's shoes and mine stuck to the floor as we walked through the room. They made sticky suction noises throughout. Definitely did not want to be barefoot or even have socks on while walking in the room. The TV screen was smeared with an unknown sticky substance and appeared to have been wiped down but not clean. The window sill was covered with dead bugs and tobacco. After few hours of rest, we cancelled our reservation and moved to another Hilton property near by. The attendant/manager stated she was unable to reimburse our points and told us we need to contact Hilton Honors. It prevented us from using earned points for our next stay. The property we move to was amazing!

Booked my stay here as a surprise for my best friend’s birthday and I’m extremely disappointed. The water never gets hot in the rooms. I brought it to their attention the first time and was told “It depends on the time of day”. Since when does it depend on the time of day if a hotel has hot running water. Taking cold showers was not on the agenda after traveling all day from another state. We’ve been taking cold showers the entire weekend. I complained again to the front desk, was put on hold then was told she wrote it down. No other explanation or accommodations. My room was half cleaned, beds were never made, neither were linens replaced. The bathroom was never cleaned, toilet paper was never replenished, and when towels were replaced, they were placed on dirty linen instead of in the bathroom. Housekeeping only changed the trash and replaced towels. As a Hilton Honors member I would expected top tier service. This is definitely not the Hilton standard that I’m use to. I would not recommend booking this hotel.