I was arriving in town for son’s graduation at Fort Benning and had arrived earlier than anticipated. I already had a hotel for the next two nights and just needed this one night. I found online reservations for IHG that this hotel had two rooms available for $142/night as all others appeared booked up. Instead of trying to make reservation through the online booking, I called the hotel and was told that there was only one room available and it would be $210/night. When I inquired why the price was higher, the lady told me that was the price. Instead of arguing I told her I would take the room and would deal with this in person. I gave her my information and credit card info and she then comes back after several minutes and states that the room is no longer available. She then proceeds to tell me she has another room with a queen bed for $270. I questioned her again and asked her why she told me she only had one room and questioned how the rates are going up as I am talking to her when the online price showed $142. Again, she made up some story of how the rates go up. I was too tired to argue and told her to give me the room. I was again on hold for several minutes before she came back and said she no longer had any rooms. I asked her to speak to a manager. A man named Joseph proceeds to take over the call and tells me he is the supervisor. I asked him for the District manager’s name and contact and he stated he didn’t have that information. He proceeded to deflect my questions of how I was told they had one room then sold that and then had another and now after 21 minutes on phone, they were sold out. These incompetent people charged my credit card 5 times with random amounts all for over $2XX.XX. Not to mention for next two hours I proceeded to get texts from a Marinella telling me that when I am ready to make the reservation to call them back as well as emails since they had my information. I immediately received an alert from credit card company stating possible fraudulent activity. Bottom line, this hotel is a complete embarrassment to the hotel industry and should fix their problems. Read through the reviews and look at their responses to the issues reported. They just clearly give a fluffy answer in the form of a digital hug and say, “sorry, have safe travels.” My opinion, stay somewhere else. UPDATE TO BELOW COMMENT: Your response states you are an owner, but you don’t provide a name or way of contacting you to discuss. With that said, and two weeks after review posted, you may want to get more information before allegedly calling me a liar telling me I have the wrong property. I have attached two photos and when I returned home after trip, I did call that number again and verify that this is not a third party reservation facility making reservations for IHG. The woman stated they were part of the hotel reservations for the Candlewood Suites on 6611 Whittlesey Blvd, Columbus, GA. If you would like, go ahead and send me an email or give me a phone number to further discuss. Otherwise, my review stands as it is.

This is a very old school kind of hotel. They don't allow charging of purchases from their cupboard to the room. The front desk lady adamantly told us that we can't charge to our room yet we have a card on file. I'm a diamond elite member. I was hoping to use reward dollars to pay for my cupboard stuff. How are they even an IHG member if they don't allow such a simple option of charging to the room? Charges even show up on the app cause they charged me for my dog to stay real quick, but I still had to pay separately for the cupboard. This hotel could use a renovation. Like update your system to modern times to allow charging to a room like a normal hotel.

While I did not actually stay overnight (due to a family issue) I would highly recommend this hotel location. The management and specifically Andrew went above and beyond to assist with my unusual situation. His compassion on 2/13/26 made my 'personal unpleasant experience' less stressful. Sometimes all you need is for one thing to go well, and Andrew did that for me! Next time I am in Columbus GA I will definitely stay here. The location is perfect along the Whittelsey hub area, shopping and food nearby. Very walkable and easy access to highway.

Miss Faith, guest services at the front desk, is delightful. She is exactly the type of friendly, helpful, smiling face that weary travelers, and guests that are working out-of-town, should encounter everywhere.

The people were nice the hotel was clean its self but when I got to my room there was either a water bug or a roach and some other bug.i couldnt even take a shower for less than 2mins before the water goes cold.

I have some work being done in my house and I needed a extended stay place for me and my kids, of course our two dogs. We've been here since Tuesday and it's quite welcoming. If it helps others with deciding on where to stay, this is definitely a better option, everything is in the vicinity.

The hotel is pretty decent as far as the rooms and everything goes. But when you make a reservation, they need to honor the reservation. I’m a diamond elite member. I made a reservation when I showed up. They did not have the particular room I reserved which I understand. Just put me in any room. I don’t care is what I told the man at the front desk . As he’s trying to find another room, he tells me they are sold out. I was like great now. What do I do now standing in line behind me are 4 or 5 other guest. Waiting to check in he found them a room. How is it that they have a room for them and and Not for me and I was there before them. My reservation is a diamond elite member are supposed to be guaranteed. Whoever showed up last should have not got a room, but instead they did not rent me a room not only that now I’m out the money and the 20,000 points that I would’ve earned. I highly doubt I’ll ever stay there again.

It was a great start until we found a brown mother cockroach with her egg ? crawling all over our food in the kitchen and mold in the bathroom and nasty red spills under the sink, holes and damages and nasty and missing dishes and roaches! The Manager reached out and stated that they will not compensate for the bad experience 9/31/25. We have warned you!

iv stayed at IHG hotels for over 15 years and never have i ever seen rooms like this, from a IHG standpoint . Normally the rooms are up to par but these hotels in columbus Ga are terrible. iv stayed in about 5 different hotels not just IHG and all of them that were clean and nice to stay in were way to expensive. any way my let out bed was so dirty my kids had to sleep on the floor at this candlewood. i really hope i get a discount very unsatisfied. also all of the furniture looks way out dated. not sure if they care to leave mattresses that look like this in the room just nasty

I had an excellent stay at Candlewood Suites in Columbus, Georgia! From the moment I arrived, the staff was welcoming, professional, and went above and beyond to make me feel at home. The room was clean, spacious, and very comfortable, with a full kitchen setup that made longer stays so convenient. The hotel itself is quiet, safe, and well-maintained, with great amenities like the lending locker, fitness center, and laundry facilities that are a huge plus. The location is also perfect—close to shopping, restaurants, and Fort Benning, but still tucked away enough to be peaceful. What really stood out was the atmosphere of genuine hospitality. Everyone on staff—from the front desk to housekeeping—was kind, attentive, and truly cared about guests having the best experience possible. If you’re in Columbus for business, visiting family, or here for Fort Benning, I highly recommend staying here. Candlewood Suites has definitely earned my 5 stars!