I think this is supposed to be one of the nicer hotels in the city but it's obviously pretty dated. The rooms have been patched up, but bring shower shoes. The staff is wonderful. The location is great.

I asked them come change my sheets because there were pubes and hairs on the sheets and pillow cases when I first entered the room. I called the front desk and asked them to change them. I had to leave for a wedding and when I came back they had remade the bed and NOT changed the sheets. All the hairs were in the same place so not only did they lie but they have dirty sheets. I had to call again at 11pm this time and have them bring new sheets. I slept on a new sheet and a single flat sheet covering me. There were also hairs on the shower wall…. I know it’s hard to get good cleaning staff in this economy but good Lord if you don’t want to sleep in other customers chromosomes and DNA do not stay here. They also had no plates at breakfast and the hostess was aggressive. The grits were great! So was the toast and you don’t see packaged nutella often wowww.

During our recent stay, Joy greeted and assisted us at the receptionist desk. She was very professional, informative and affable! Melonie, not so much! I called and informed her that our t.v. did not work. She said someone would come in a few minutes to check it out, however, 1.5 hours later, no one had shown up. She said she forgot!

I recently stayed at the Columbus Marriott, and I want to begin by highlighting the exceptional service I received from Ellen at the front desk. I was unable to locate my Marriott Bonvoy number, and she went above and beyond to find it and ensure my account was properly updated. Her professionalism set a strong tone for my stay. As a business traveler, I prioritize two things above all: the professionalism of the staff and the cleanliness of the property. In both areas, this hotel excelled. Every team member I encountered—both at the front desk and at Houlihan’s restaurant—was courteous, attentive, and welcoming. The hotel itself was clean and well?maintained. Where the experience fell slightly short was in the in?room amenities. Most hotels today offer some combination of a refrigerator, microwave, and safe, especially for business travelers. My room included only a refrigerator. Additionally, one unusual and concerning feature was that the guest room door opened outward into the hallway rather than inward. This design eliminates the ability to use a security latch or deadbolt to prevent unwanted entry, which raised a safety concern for me. If I return to this property, I will request a room with a standard inward?opening door. Overall, based on the excellent staff and cleanliness—but with some room for improvement in amenities and room design—I rated my stay four stars. Darryl Knox

Great prices on rooms. The ac unit needs a good cleaning. Make sure you adjust it to your liking early. The downstairs restaurant had great food. Its a bit expensive for some items, but you are in a larger city. Loads of variety within walking distance.

Great stay, great breakfast, and staff. The internet didn't work but it was ok because we didn't spent a lot of time in the room. Being able to watch Netflix would have been great, but five stars because they allowed me to check in an hour early. Thanks

It may not have as many of the same extras you look for in a Marriott property. The rooms are fairly small and basic. That being said, the architecture of the building is unique and I personally got really excited just driving up to the entrance. You will definitely not be let down by the M Club. I have been running into several being renovation, limited hours, not open on weekends, sub par food and snacks. This one was nice. Even though they did not have a weekend breakfast and snacks option in the M Club the onsite restaurant Houlihan’s is amazingly. Again, really enjoyed the atmosphere and architecture. Also, happened to find my new favorite beer, Red Jacket. Hope you enjoy your stay as much as I did.

I was in Columbus for the weekend. The weather was not the best but the staff at the Columbus Marriott made it so much better. Maureen Lennon and her Front Desk staff were accommodating and helpful. Their professionalism and polightness was so appreciated. The M Lounge staff was also very nice...I'm looking forward to staying there again soon! Thanks, Chris & Kathy

My family and I traveled down from New Jersey for my brother’s military basic training graduation. We didn’t really know what to expect when we came to Columbus, especially arriving late at night after a long trip, but Joy and Jade at the front desk made everything so much better from the start. Even though they were working the late shift, they greeted us with patience, kindness and huge smiles. They helped us get settled quickly and made sure we had everything we needed. On top of that, they gave us great suggestions for places to eat, things to do, and areas to explore while we were in town. Their recommendations ended up being some of our favorite parts of the trip. Joy and Jade truly went above and beyond with their customer service. They made us feel comfortable, welcomed, and cared for like family. Because of them, our entire stay became more fun and memorable than we expected. If we ever come back to this area, we will definitely stay at this hotel again, no question. Joy and Jade were the one of the amazing highlights of our experience, and we can’t thank them enough for making this trip so special. Thank you to them and the rest of the great staff !

I stayed at the Columbus Marriott for a work trip - Ms Joyce Ms Lydia and Ms Bree made my visit exceptional! Ms Joyce runs the M Club, she is a gem! She is warm, personable and went out of her way to make sure I had what I needed. Ms Lydia gave top notch service at Houlihan’s and helped familiarize me with the area. I am grateful for the service I received and the staff is the reason I would stay here again.