Like most Marriott stays, this hotel did not disappoint. The facility, hotel offerings, and location were absolutely perfect for enjoying Columbus, Georgia. The staff were magnificent, but one particular shining star, Jennifer at the front desk, was beyond amazing! My elderly grandparents, 90 and 92, were staying at the hotel. She was constantly on top of making sure their needs were met. We were lucky to have her at the front desk this weekend, and Marriott is lucky to have such an amazing representative and ambassador for their brand.

? Zero Stars if That Were an Option I would strongly advise against staying at this hotel, particularly for minorities. From the moment I checked in, the experience was unacceptable and deeply frustrating. The front desk attendant (a woman whose name I unfortunately did not catch) displayed one of the most hostile and unprofessional attitudes I have encountered in years of travel. Without explanation or consent, I was placed in a hearing-impaired room, and when I raised concerns, they were met with indifference rather than accountability. Even more troubling, the hotel refused to provide basic services, including daily room cleaning for my staff—something that should be standard, not optional. What makes this worse is that this property could be a decent hotel, but it is completely undermined by poor customer service, lack of respect, and dismissive treatment of guests. Had I been offered a refund, I would not have stayed longer than an hour. Unfortunately, that option was not provided, leaving me stuck in a place where I felt unwelcome and undervalued. I am beyond irritated and deeply disappointed. I hope to never be booked at this hotel again, and if there were a rating lower than one star, I would gladly give it. Do better. Guests deserve professionalism, respect, and basic service—this hotel delivers none of those. Date of stay: 1/27-1/28/2026!!

AC Hotel by Marriott Downtown Columbus – Disappointing Stay Unfortunately, my stay at the AC Hotel by Marriott Downtown Columbus did not meet expectations. Upon arrival, the front desk staff came across as rushed, pushy, and somewhat snooty, which was not a welcoming first impression. Street parking was nearly impossible, and when we asked about it, we were told we could receive a ticket—leaving us no choice but to pay for nightly parking. Additionally, guests should have been notified in advance that there would be a parade the following morning during the weekend of our stay. Streets were completely blocked off, and we were unable to go anywhere for a period of time. This was a major inconvenience and something the hotel should have proactively communicated. Once we entered the room, cleanliness and maintenance were immediate concerns. The showers were dirty, the sink was clogged and drained very slowly, hair was present on the toilet seat, the Kleenex box was practically empty as if it hadn’t been changed, and the toilet paper roll appeared to be from the previous guest, which was particularly disgusting. The sliding door was broken and became difficult to close; my guest and I actually ended up fixing it ourselves. These issues should have been identified and resolved prior to check-in. During our stay, one of the elevators stopped working, causing long wait times. We also requested towels, but they never arrived, and some of the towels provided were stained. I had to personally find a housekeeper to get clean towels. Breakfast was not complimentary and was not even recommended by the staff due to limited offerings—though I appreciated their honesty. There were no microwaves available in the room or on our floor. The only microwave was located in the back with staff, which made me uncomfortable since I prefer to warm my own food myself. One positive note: I accidentally left my makeup bag in the room, and it was returned to me very quickly. Additionally, the staff I spoke with over the phone and during checkout were much friendlier than the staff I encountered upon arrival. I have been a Marriott Bonvoy member for over three years and truly enjoy Marriott hotels, so I want to stress that I am not criticizing the company as a whole—this feedback is specific to this location. Experiences like this can really affect a guest’s overall perception of Marriott and could potentially ruin what is normally a positive experience. We didn’t request a room change despite all these issues because we were traveling with our baby, who was already settled in, and moving would have been too disruptive. That said, the issues we experienced clearly should have been addressed prior to guest occupancy. Would I stay here again? No. This review is not meant to reflect all AC Hotels. I’ve stayed at other AC Hotels without issue, including one in North Carolina where a problem was promptly resolved with a room change. This location clearly needs improvement in cleanliness, maintenance, and guest communication.

This was our favorite hotel when in Columbus. Our visit in mid-December was our last. We had an issue with the bathroom sliding door not closing and the front desk staff was helpful in getting a maintenance worker in on a Sunday. The man we spoke to at the front desk said the manager was informed and we'd be compensated some points for the inconvenience. When no points were returned to our account after a week, we called Marriott and were connected to the General Manager of this location. He said no staff member made him aware of the issue but would compensate us one night of points. We received 15,000 points which didn't equate to either night's stay (one night was 37,000 points and the second night 27,000 points). When we visit in June, we'll use a different Marriott hotel and hopefully be made to feel like a valued customer.

Hotel is in a great location to walk to whatever you’d like to check out in downtown Columbus. The rooms were not the cleanest, could use better housekeeping. Floors were dirty, debris in the bathroom and under the entertainment area. Hotel bar service was good each day we visited.

The young gentleman who helped us on the night of the 26th was absolutely amazing! He went above and beyond to make sure we were taken care of, and his kindness truly made our stay special. Wonderful service and a great experience — we’ll definitely be back!

Absolutely love this place! It was nice and clean, service was amazing! The front desk agent was very polite and helpful, breakfast attendant was delightful, housekeeping was happy. Seems like everyone was happy, which made me very comfortable. Location location location! Right in the middle of everything! So many places to choose from! Would recommend to anyone!

I had a wonderful stay at the AC Hotel in downtown Columbus! The room was spotless, modern, and very comfortable. The customer service was truly top notch—staff went above and beyond to help me when I was having car trouble, even pointing me to a reputable repair shop. Their kindness and professionalism made a stressful situation so much easier. I highly recommend this hotel for both the great accommodations and the outstanding service!

The hotel is nice, clean and the staff friendly. Maybe it's just me but glass barn doors should be used for a bathroom, especially for a room with double beds. The door has no privacy lock, you can see directly through the gaps. Not a great idea The L2 car charging was super nice, that might bring me back, even with the stupid barn door.

I'm super disappointed that there was no microwave in the entire hotel. However, the professionalism of Layla (Front Desk) made up for it. She was very helpful and ensured my stay here was wonderful. Parking is 15 per night as well