The front desk staff here set the tone for your whole stay. I believe our check in employee’s name was Aminah (sorry if I misspelled). She was a 6 star on customer service from kindness to efficiency. The rooms were clean and had a lot of space. Would definitely stay here again.

We went for my son’s army ceremony. It was all excitement so didn’t want to spoil our trip by thinking negatively during our recent stay. Overall it was ok but mainly my concerns: I had no A/C in our first two bedroom suite we reserved, when switched rooms it was a king size bed suite and wasn’t honored the price difference of the room cost. Housekeeping only went once during our three night stay and NOT once to my sons and his Fiancée’s suite. They never had housekeeping all three nights so you can imagine the trash cans. Yes we brought it to the managers attention. The staff was so sweet and nice so again we were just trying to enjoy the trip and overall visit. They could’ve been short staffed ..I felt like coming here to give an honest review of my stay late May.

Thoroughly enjoyed our three days/two nights stay here. Made a same day reservation online after having an AWFUL overnight stay at Homewood Suites by Hilton down the highway. Amenah (hope I spelled her name correctly) was extremely helpful and had a very friendly disposition. The kids enjoyed the pool. The rooms were very clean and tidied up every day of our stay. The free buffet was a nice amenity and the staff was friendly. I doubt we would have another reason to travel to Columbus, GA. However, I did sign up for IHG after the great stay that we had here.

I had such an amazing stay at Staybridge Hotel! From the moment I arrived, everything felt welcoming, comfortable, and well taken care of. The atmosphere was clean, relaxing, and truly felt like a home away from home. Jayla and Diana were incredibly sweet, attentive, and genuinely helpful. Whether I had a question or needed assistance, they went above and beyond with kindness and professionalism, which made all the difference. I truly appreciate the level of care and hospitality I received and will absolutely be returning. Highly recommend this location to anyone looking for a comfortable stay with outstanding customer service!

My family and I stayed at this location while attending my son’s Army graduation. Unfortunately, our experience was very disappointing. If there were an option to give zero stars, I would choose it. The room we were assigned did not have any hot water, which was a major inconvenience. I requested to speak with the general manager and was informed that she would return my call because she was “unavailable” at the time; however, I never received a follow-up. Additionally, the front desk staff member I initially spoke with was extremely rude and unprofessional. Later that afternoon, another employee informed me that the same individual was actually the general manager. After reading similar reviews, it appears this may be an ongoing issue, particularly regarding the handling of customer concerns.

If you were a business traveler, looking for an extended stay, do not stay here. RUN. We stayed for several days with no issues. Paid on time due to an issue business related that was unforeseen. We were one hour late for checking out on our final day. We took responsibility for the mistake as people should. Immediately headed to the hotel to fix things and offered to pay for another night. We were treated like common criminals. Yes we had something unforeseen happened which always happens as business as most business people know, but we took responsibility for the problem, offered to pay for the problem and immediately address the problem, but we’re treated like absolute vagabonds. Do not expect this place to be a good business partner and work with you at all.

ABSOLUTELY HORRIBLE EXPERIENCE!!! DO NOT STAY HERE! We had to stay here for two weeks for a military move and it was horrific. First off, if you stay on the 4th floor there is no hot water unless you run all the showers and faucets. second, you have to beg to get the trash taken out of your room and new towels. The housekeeping doesn’t even do the bare minimum they just don’t service your room at all and then they roll their eyes when you ask them to come do their job. Next, the staff including the lady who works the breakfast is rude and just gives you evil stares for having children. I highly recommend not staying here as it has been a horrific experience when relocating to an area. The front desk manage said she would only give us clean towels if we brought our dirty ones to the front desk after housekeeping yet again failed to do their job and come to our room. Also there is a wad of hair still sitting in our bathroom from before check in that I have asked to be cleaned from day 1 and have pictures to show. Shitty hotel with shitty workers. If I could give zero stars I would.

Staff were friendly and professional. The hotel was clean and quiet. The surrounding area was safe with many things to do. The complementary breakfast was good with many different options. Overall, we had a great experience at this hotel. My only complaint was that it took the hot water a while to actually get hot.

Excellent. Pro tip-there is a typical pup fee. Beyond that very pup friendly. Cj at the desk made check in a breeze. 2 bedroom suite is outstanding for families with 3 or less teens. Maybe 4 if they get along (ha. Who am I kidding) staying here again

I stayed here last night 9-16-25 and I couldn’t sleep due to the noises from the next rooms showers and toilets, I explained this to management Dee and she said she told the general manager Lora Little who didn’t take the time to call me so she can hear these loud noises I recorded staying in room# 215. Dee claimed no other guests complained about these noises I don’t believe that because it’s too loud not to hear it. I wish I could attach the noises to this review. Dee stated the GM Lora was on the property, but left, but why not call me before you left, that’s what a person with good customer service skills would have done. My check in was a long wait because they had a guy who only worked the front desk 5 times per Dee, I don’t know why he would be left alone at the front desk knowing he wasn’t trained to do so. It’s more concerns that took place that I explained to Dee, and with all of this I was offer $20 off a room, which was horrible customer service to offer that knowing I didn’t sleep at all last night, they don’t care. I should’ve been compensated with another room because I didn’t get what I paid for. I tried to resolving these issues with these managers before writing this post and clearly once they get your money they could care less if you can sleep at night in their hotel which is here for you to sleep. The sofa and dining room chairs had stains on them, the sofa pillow was old, the shower wall had a stain, the washcloths had stains, the hallway had piles of items in it, and the toilet holder was on the floor. I could’ve put it on social media where I have a huge following, but it’s not my goal to hurt this business even though they showed me they don’t care about me and my sleep. I don’t like doing complaints, but this was unacceptable. The overnight clerk was very nice and welcoming give them a raise. I recommend writing the Better Business Bureau &/or the Consumer Protection Bureau because the managers doesn’t have any customer service or management skills at all.