If you were a business traveler, looking for an extended stay, do not stay here. RUN. We stayed for several days with no issues. Paid on time due to an issue business related that was unforeseen. We were one hour late for checking out on our final day. We took responsibility for the mistake as people should. Immediately headed to the hotel to fix things and offered to pay for another night. We were treated like common criminals. Yes we had something unforeseen happened which always happens as business as most business people know, but we took responsibility for the problem, offered to pay for the problem and immediately address the problem, but we’re treated like absolute vagabonds. Do not expect this place to be a good business partner and work with you at all.

ABSOLUTELY HORRIBLE EXPERIENCE!!! DO NOT STAY HERE! We had to stay here for two weeks for a military move and it was horrific. First off, if you stay on the 4th floor there is no hot water unless you run all the showers and faucets. second, you have to beg to get the trash taken out of your room and new towels. The housekeeping doesn’t even do the bare minimum they just don’t service your room at all and then they roll their eyes when you ask them to come do their job. Next, the staff including the lady who works the breakfast is rude and just gives you evil stares for having children. I highly recommend not staying here as it has been a horrific experience when relocating to an area. The front desk manage said she would only give us clean towels if we brought our dirty ones to the front desk after housekeeping yet again failed to do their job and come to our room. Also there is a wad of hair still sitting in our bathroom from before check in that I have asked to be cleaned from day 1 and have pictures to show. Shitty hotel with shitty workers. If I could give zero stars I would.

Staff were friendly and professional. The hotel was clean and quiet. The surrounding area was safe with many things to do. The complementary breakfast was good with many different options. Overall, we had a great experience at this hotel. My only complaint was that it took the hot water a while to actually get hot.

Excellent. Pro tip-there is a typical pup fee. Beyond that very pup friendly. Cj at the desk made check in a breeze. 2 bedroom suite is outstanding for families with 3 or less teens. Maybe 4 if they get along (ha. Who am I kidding) staying here again

I stayed here last night 9-16-25 and I couldn’t sleep due to the noises from the next rooms showers and toilets, I explained this to management Dee and she said she told the general manager Lora Little who didn’t take the time to call me so she can hear these loud noises I recorded staying in room# 215. Dee claimed no other guests complained about these noises I don’t believe that because it’s too loud not to hear it. I wish I could attach the noises to this review. Dee stated the GM Lora was on the property, but left, but why not call me before you left, that’s what a person with good customer service skills would have done. My check in was a long wait because they had a guy who only worked the front desk 5 times per Dee, I don’t know why he would be left alone at the front desk knowing he wasn’t trained to do so. It’s more concerns that took place that I explained to Dee, and with all of this I was offer $20 off a room, which was horrible customer service to offer that knowing I didn’t sleep at all last night, they don’t care. I should’ve been compensated with another room because I didn’t get what I paid for. I tried to resolving these issues with these managers before writing this post and clearly once they get your money they could care less if you can sleep at night in their hotel which is here for you to sleep. The sofa and dining room chairs had stains on them, the sofa pillow was old, the shower wall had a stain, the washcloths had stains, the hallway had piles of items in it, and the toilet holder was on the floor. I could’ve put it on social media where I have a huge following, but it’s not my goal to hurt this business even though they showed me they don’t care about me and my sleep. I don’t like doing complaints, but this was unacceptable. The overnight clerk was very nice and welcoming give them a raise. I recommend writing the Better Business Bureau &/or the Consumer Protection Bureau because the managers doesn’t have any customer service or management skills at all.

I wish I can give this hotel no stars. Dee the front desk manger was very rude. I had a family emergency and she claimed I couldn't cancel or even be transferred to another hotel. She wasn't sympathetic at all. No type of customer service. She got my account restricted without my knowledge. I asked if the shoe was on the other foot how would she feel. Only thing she said was sorry. So I kept my reservation she got my account restricted and I couldnt check in and so I had to move hotels anyway. I'm telling u don't stay here horrible experience.

I cannot say enough about the customer service and excellence (attentiveness, cleanliness, and culture) of Staybridge Suites here on Whittlesey Rd in Columbus. Moving to a new hometown can feel overwhelming. Having to navigate a transitional period of a month in an extended stay adds a whole new layer to that process. The helpfulness of the team, from the front desk and meal teams, to housekeeping and management -- all wonderful. Amina (spelling?) in particular, is a breath of fresh air! We feel incredibly thankful for the warm welcome and commitment to making this stay enjoyable.

I had such a great stay at this hotel - I wanted to give the staff kudos !!! Craig is one of the nicest people I have ever met & he is amazing 12/10 customer service skills. Candace was the breakfast attendant and was so awesome- she handled a sold out hotel keep things clean and in order -very nice person. Dee was very nice answered all my questions and I noticed she was helping everyone to keep things running smoothly. Amina was very welcoming she made checking in smooth & easy- she let me know about the many amenities- breakfast time, pool, laundry area etc customer service A+ Will definitely stay here again !!!!

I am hotel picky. We had stayed in another IHG hotel in this town and when we needed to book another night, they were booked. We came across Staybridge and decided to give it a try. I am glad we did. My whole family said this location was better than the other IHG hotel we had stayed at and wished we would have spent our 2 days at this location. I am typically not a fan of pet friendly hotels, so I didn't have high expectations going on. To my surprise, you could not tell that pets have stayed here. There was no hair and no bad smells. The staff were friendly and went above and beyond. The rooms were spacious and beds comfy. There is a great pool area with a fire pit and grills if you wanted to use them. There is free laundry on site. The breakfast exceeded our expectations on what all was offered. I especially liked the coffee bar. It had lots of options. My teens appreciated the soda machine offering. The parking and property are safe. If you are looking for a hotel in Columbus, absolutely book this one. You won't be disappointed. We will for sure be back!

Great hotel.The staff is friendly and the rooms are clean. Located in a safe area.