My partner and I stayed at the hotel this past Wednesday and Thursday while we were in town for a funeral. From the moment we arrived, Steven and Bree were phenomenal and made an understandably difficult trip a little more enjoyable. Steven was incredibly helpful. Since our room wasn’t quite ready, he graciously allowed us to store our clothes in a secure room while we attended the funeral service. That small gesture made a big difference and took one less thing off our minds during an already emotional time. Bree was also super nice and welcoming. During our conversation, I mentioned that I live in Alpharetta, and she remembered a restaurant in the area Up on the Roof. I thought that was such a thoughtful touch—it felt like she was genuinely interested in making sure we had a pleasant experience. Our room was nice, the staff was extremely friendly, and we had absolutely no issues or complaints. The hospitality we received from Steven, Bree, and the rest of the staff really stood out to us. They made our stay so enjoyable that we are already considering coming back in the fall. Thank you to the entire team for making our stay comfortable and memorable. We truly appreciate it!

Great room with supurb customer service. Everyone was lovely and so helpful. Great location ... close to everything but tucked away so it is quiet, and only about a 4-5 minute walk to train station. Also behind hotel you can take a quick walk to the river which is so pretty. They made our anniversary celebration so special. Thank you for the champagne!!! Will definitely stay here again.

I rarely leave negative reviews, but my experience at Hotel Indigo Columbus Riverfront was disappointing from the very beginning. I intentionally booked my room with the option to pay upon arrival. On the morning of my trip, the hotel attempted to charge my card anyway. When the payment declined, I called to find out why and was told that because it was a busy weekend, my reservation could be canceled and my room sold to someone else if I didn't pay immediately. Since I was traveling four hours from out of town for a family gathering, I felt pressured into paying over the phone out of fear of losing my reservation. After my payment was processed, I was then told I would have actually received a phone call or email before any cancellation, which completely contradicted what I had been told just moments earlier. That policy was never disclosed when I booked. Then, after driving four hours through heavy weekend traffic, I arrived after 4:00 p.m. only to be told my room wasn't ready. My family and I waited in the lobby for over two hours before we were finally given a room. What made the situation even more frustrating was the complete lack of empathy from the staff member assisting us. There was no apology that felt sincere, no concern for the inconvenience we experienced, and no effort to make things right. At no point was any form of compensation, accommodation, or goodwill gesture offered despite the lengthy delay and the stress this entire experience caused. I paid in advance because I was made to believe my reservation was at risk, yet when I arrived, the room I had already paid for still wasn't available. The conflicting information, lack of transparency, poor customer service, and failure to have my room ready at check-in created unnecessary stress and overshadowed what should have been an enjoyable weekend. I expected much better from a Hotel Indigo property and hope management takes these concerns seriously so future guests don't experience the same treatment.

My son graduated officer school at Fort Benning so we decided to stay at this hotel. I'm currently here checking out today and it's been an exceptional experience! Amazing staff from the manager Steven, Michael, Izzy, Terry the hostess, Angela, and everyone my boys and I came in contact with. My room was immaculate and the hotel itself is extremely clean. The food in both restaurants was fresh and delicious! We were sitting out by the pool and Steven so graciously brought us waters. It's very rare to receive this kind of service anymore, but this gem of a hotel is the exception! What a great time we've had! We will absolutely be back! 10/10!

Lovely hotel in a delightful part of town! We had the pleasure of staying there twice on the way to and from our vacation destination. Alex at the front desk was so kind and helpful to us! And Angela at the breakfast restaurant was like a ray of sunshine both times I ate there! Both Alex and Angela remembered me and that was really special. What excellent customer service! Thank you, Alex and Angela, and the Hotel Indigo Columbus staff! Hope to see you next year!

Super nice hotel! Fantastic location and views. Excellent service! We did not eat in the hotel, but the food smelled great the black bathroom was extra nice, and spotless clean. Highly recommend staying here if you’re anywhere near Columbus.

The indigo is always a nice place to stay. A top quality hotel. The staff be they just bit into a lemon sometimes ?. We needed a extra trash bag and theyre was a young guy available at the entrance, he was nice and professional. The room views are so awesome. Our coffee machine didnt work. But the hotel is nice. The Bathrooms are beautiful!!!!

My girlfriend's son is a Ranger and referred me to this hotel. First off, the staff were all very friendly and the location was perfect! These were the huge negatives for me: As a new IHG member I was truly disappointed. When I checked in my room it wasn't very clean. The floors looked like they had never been vacuumed. Tons of hair and especially in the weaved rug. I did take tissue and picked up some, but decided to tell the front desk. It took a while,(6:30) but they eventually sent someone up They mopped but still never vacuumed and all the same nasty hair was just mopped around and still there. I didn't remove my shoes the whole time. Again, truly disappointing for the money spent there. On top of that...my toilet would not flush and kept plugging...ugh. I decided to make do and at one point use the public restrooms. Since I was checking out the next morning and exhausted, I didn't bother to once again tell the front desk until the next morning...which was my own fault. I paid over 450.00 for one night in that riverfront room. Definitely not worth that! Very sad about the whole experience. I may give it another try at some point due to my son being in the army, but not sure at this time.I moved back to the Holiday Inn Abrams Hall on Fort Benning. This hotel is also owned by IHG and was absolutely immaculate! Not the same amenities but a great nights sleep and CLEAN. So worth it and half the price. Most hotels ask for your feedback upon departure but Hotel Indigo didn't, I'm guessing they don't want to know. Please do better.

Wow so very nice, next to the river. We didn't stay here just had lunch. Inside and outside seating by the river. Great choices of foods and drinks. Beautiful dining room, quite and prices are reasonable. Our waitress took excellent care of us, checking on us several times. Served our drinks and refills. Food served hot from the kitchen... each plate was a work of art done by a wonderful chef. This was a family luncheon after a graduation of our nephew. Everyone enjoyed our lunch and fellowship afterwards. We felt comfortable eating and fellowshiping without having to rush out when finishing. Thanks for serving us so well. Hopefully we can return again soon.

Called for a mobility accessible king room. They had it for my dates and at a good rate and I was ready to book. I asked if it was river facing, 30 secs later she said no and I immediately replied that's fine, complete the booking, and she said oh your mobility accessible king has been sold to someone else and there are no king accessible rooms, then tried to upsell me. It is bad service to allow rooms to be taken from someone who is actively in the middle of booking it live with an agent and only asking an informational question about it.