I really wish there were more places like this where I live.La'Monica is one of the sweetest people I have ever met. She knew me and my family were stuck and waiting hours hours til check in. But she went out of her way to pull some strings to get us in our room early .... love her. Also Steph the manager is so kind and professional. Amazing stay because they both put in the effort and cared.

I booked ahead for a 2 night stay at the Candlewood Suites in Columbus, GA. When we arrived, the front desk worker informed us she was new and having trouble. She had paper printouts for guest check ins and couldnt find our information. It seemed odd to have paper prints in 2026, especially when we had booked online. After waiting for a long time, she gave us our room keys. When I scanned the key, someone screamed inside so I quickly shut the door. A woman opened it up in a panic and I informed her the front desk gave us keys to that room. We went back downstairs and the front desk worker was very confused and overwhelmed. She couldn't understand how the other people had been given our room. She also couldn't find another suite for us and proceeded to complain and rummage through the papers for awhile. Another guest tried to buy some drinks and toiletries and the front desk couldn't seem to ring them up properly. I called a different hotel and they were able to book me immediately for a room to accommodate my family. We told the front desk we were leaving and would contact corporate for the refund as she did not know how to process transactions at all, especially not a cancellation and refund (I had already been charged for the stay). Later that night, I contacted customer service for IHG Hotels and Resorts through their automated system. It took an hour before the representative could provide me a case number and let me know that management would call me the next day to resolve my issue. I never received a call and the charges for the room have not been refunded. Avoid this poorly managed hotel at all costs! They are at best, incredibly incompetent and at worst, predatory!

Would not stay here again, our room was not cleaned at all, if so did a mediocre job. Chips left on the floor around the bed, hair in the shower and on shower curtain, dirty dishes left in the dishwasher. Silverware tray had food stuck on the spoon and the tray. The fridge wasn’t cleaned had food stuck to shelves. Overall disgusting.

Our first room was very hot and the AC would not turn on so we were moved. The new room seemed to meet our expectations until we realized we weren’t the only “guests” in the room. The kitchen area was crawling with small roaches and there were signs of roach infestation in the cabinets. The young woman at the front desk was very empathetic to our situation but there were no other rooms available so we had to find another hotel. While I was waiting for a resolution at the front desk another guest was complaining because their ac was out, they had found roaches, and their toilet didn’t work. I’m surprised that IHG would put their name on a hotel in such disarray. The clerk was great but the facility is in serious need of tlc.

I had a wonderful experience booking a hotel with Destiny. She was incredibly patient, kind, and helpful throughout the entire hotel booking process. She took the time to answer all my questions and made sure everything was taken care of perfectly. I truly appreciated how easy she made the whole experience. Thank you so much!

Dear Candlewood Suites Team, I would like to take a moment to acknowledge and express my sincere gratitude to the staff at Candlewood Suites Fort Benning in Columbus, Georgia. I have been a guest here for the past week as I transition from one home to a permanent residence, and it has been a challenging time for me. From the moment I arrived, Destiny, the Guest Service Representative, has been phenomenal in assisting me through this process. Her support has made a significant difference during this stressful time, and I am truly grateful for her patience and understanding. I would also like to extend my appreciation to Monica and Stephanie for their kindness, as well as a special thank you to Laura. I regret any discomfort that may have occurred this morning, and I sincerely apologize for it. Thank you all for being there for me and for your unwavering support. Your compassion and patience mean the world to me, and I deeply appreciate everything you do. I also appreciate housekeeping very much for making sure that I have what I need. Thanks for your kindness at it best. Warm regards, Angela Bell

This place is actually quite nice. Common sense will tell you that this isn't a luxury hotel. This is, however, a nice place to stay if you need the basics for a few weeks. I was pleased with the full kitchen in the room, the gym (nothing fancy but gets the job done), and the self laundry on site. The full sized fridge allowed me to buy groceries to last a while, and a full complement of dishes to cook without having to go out. There is also a gas grill outside. I would have preferred a charcoal grill, possibly in addition, but I understand it is not as popular these days. The rooms are clean and have plenty of storage to fully unpack so I didn't have to live out of a bag. There was a shortage of hangers in my room, but with the friendly and responsive staff they have, I'm sure if I'd have called down they'd have brought more. It is worth noting that the shower has rather good water pressure. I'll admit, that is quite important after a long day. The air conditioning works extremely well, but it is a bit loud. That being said, I have only been to very few hotels that do not have a loud AC. The hotel is located in a good central location to lots of places to eat (not really walking distance, but walking distance is relative), and an extremely short drive to downtown. Bottom line, I recommend this establishment.

We were charged $400 for damages after being told we wouldn’t be. During our stay, one of the curtains started falling from the ceiling—seemingly due to poor installation, as it was held by only a couple of screws. I reported it to the staff, who informed me that maintenance wouldn’t be available for the next few days. Separately, one of my children accidentally damaged a shelf under the bathroom sink while trying to use it as a stool to brush his teeth. At checkout, I informed the front desk about both issues and asked what I needed to do to address them. I was told not to worry about it and was even encouraged to leave a good review. The following day, we were charged an additional $400. When my wife called to ask why, we were told it was for damages. We explained we had disclosed the issues before leaving and were told it wouldn’t be a problem. Since then, we’ve attempted to contact the manager for four days with no luck—calls and messages have gone unanswered. The lack of communication and follow-through from staff and management has been frustrating. It’s unacceptable to reassure a guest in person, then do the opposite once they leave. While the room was clean at check-in, the poor customer service and surprise charges overshadowed our stay.

Upon arrival, the area leaves a lot to be desired, we overlooked the surrounding and figured if the inside was decent then it would be fine. The first room we went to didn’t have working air conditioner, it was 103 degrees outside and that room was hot and stagnant. We called the front desk, they quickly agreed to move us to another room. We were happy with that! We went to the front desk to trade keys and went to our new room. The room was in kind of rough shape, but nothing too horrible, until my husband pulled the comforter back to check the beds. On the sheet there was a stain/mark from some sort of bodily fluids, long black hairs, and a couple very short curly hairs. There were also marks on the pillowcases. I didn’t appear that the bedding had been changed or even checked prior to our arrival. The front desk was great and was very apologetic and issued a full refund so we could go stay elsewhere. The staff response, friendliness, and helpfulness is the only saving grace that I saw about this hotel. Save your time, money, and sanity and just book elsewhere if you’re able.

Dear Candlewood Suites Team, I would like to take a moment to acknowledge and express my sincere gratitude to the staff at Candlewood Suites Fort Benning in Columbus, Georgia. I have been a guest here for the past week as I transition from one home to a permanent residence, and it has been a challenging time for me. From the moment I arrived, Destiny, the Guest Service Representative, has been phenomenal in assisting me through this process. Her support has made a significant difference during this stressful time, and I am truly grateful for her patience and understanding. I would also like to extend my appreciation to Monica and Stephanie for their kindness, as well as a special thank you to Laura. I regret any discomfort that may have occurred this morning, and I sincerely apologize for it. Thank you all for being there for me and for your unwavering support. Your compassion and patience mean the world to me, and I deeply appreciate everything you do. I also appreciate housekeeping very much for making sure that I have what I need. Thanks for your kindness at it best. Warm regards, Angela Bell