This is an amazing place. Beautiful rooms and great staff. Sabrina was super nice. Candlewood is lucky to have her. Thank you for making my stay so great.

First room was not very clean. The Air conditioner filters were full of dirt, the beds had hairs in them, the wall in front of the toilet was gross, the office chair had nastiness in the creases, there were crumbs on the carpet and the tile was sticky. Staff was excellent and moved us to a different room that wasn't perfect but much better. Water pressure wasn't good. Neighborhood was sketchy with many homeless on corners and shots fired nearby. We like candlewood for the kitchenettes which did not disappoint. The beds were very comfortable, the ac worked good, and the staff was excellent!

I had called to make my reservation. The receptionist help me change the date of my check in because there was an error. She made it quick and easy to check in. The pool area was nice and clean. Loved my stay.

Pros: The people are the best part. Every employee I encountered was polite and professional. The rooms are aesthetically pleasing and the bed was comfortable. I also did not see any bugs during my stay. Cons: SIGNIFICANT amounts of black mold in the AC unit left me with severe migraines, nausea and respiratory issues for the duration of my stay and I am still recovering. Unfortunately, I did not notice the mold until I was packing everything up to leave or else I would have left and found another hotel. The floors were pretty dirty as well. There were hairs and sequins on the floor when I arrived, indicating the room hadn't been vacuumed before they assigned the room to a guest and that's pretty unacceptable. After taking a shower, I made the mistake of walking around barefoot and the soles of my feet were almost black within just a few minutes of walking around in the room. The pool was also incredibly dirty. Lastly, it is in a TERRIBLE part of town, although, they do keep it very safe inside the hotel property

Nice Just no room service, but you can request fresh linens and so, and its due to they have extended stay And they don't offer breakfast because every room has a kitchenette in it. There is a Walmart down the street you can buy groceries , its also a grilling area. Its nice the staff is nice

I really wish there were more places like this where I live.La'Monica is one of the sweetest people I have ever met. She knew me and my family were stuck and waiting hours hours til check in. But she went out of her way to pull some strings to get us in our room early .... love her. Also Steph the manager is so kind and professional. Amazing stay because they both put in the effort and cared.

I booked ahead for a 2 night stay at the Candlewood Suites in Columbus, GA. When we arrived, the front desk worker informed us she was new and having trouble. She had paper printouts for guest check ins and couldnt find our information. It seemed odd to have paper prints in 2026, especially when we had booked online. After waiting for a long time, she gave us our room keys. When I scanned the key, someone screamed inside so I quickly shut the door. A woman opened it up in a panic and I informed her the front desk gave us keys to that room. We went back downstairs and the front desk worker was very confused and overwhelmed. She couldn't understand how the other people had been given our room. She also couldn't find another suite for us and proceeded to complain and rummage through the papers for awhile. Another guest tried to buy some drinks and toiletries and the front desk couldn't seem to ring them up properly. I called a different hotel and they were able to book me immediately for a room to accommodate my family. We told the front desk we were leaving and would contact corporate for the refund as she did not know how to process transactions at all, especially not a cancellation and refund (I had already been charged for the stay). Later that night, I contacted customer service for IHG Hotels and Resorts through their automated system. It took an hour before the representative could provide me a case number and let me know that management would call me the next day to resolve my issue. I never received a call and the charges for the room have not been refunded. Avoid this poorly managed hotel at all costs! They are at best, incredibly incompetent and at worst, predatory!

Would not stay here again, our room was not cleaned at all, if so did a mediocre job. Chips left on the floor around the bed, hair in the shower and on shower curtain, dirty dishes left in the dishwasher. Silverware tray had food stuck on the spoon and the tray. The fridge wasn’t cleaned had food stuck to shelves. Overall disgusting.

Our first room was very hot and the AC would not turn on so we were moved. The new room seemed to meet our expectations until we realized we weren’t the only “guests” in the room. The kitchen area was crawling with small roaches and there were signs of roach infestation in the cabinets. The young woman at the front desk was very empathetic to our situation but there were no other rooms available so we had to find another hotel. While I was waiting for a resolution at the front desk another guest was complaining because their ac was out, they had found roaches, and their toilet didn’t work. I’m surprised that IHG would put their name on a hotel in such disarray. The clerk was great but the facility is in serious need of tlc.

I had a wonderful experience booking a hotel with Destiny. She was incredibly patient, kind, and helpful throughout the entire hotel booking process. She took the time to answer all my questions and made sure everything was taken care of perfectly. I truly appreciated how easy she made the whole experience. Thank you so much!