I had a horrible experience here. I booked a reservation 3 weeks before with even doing an online check in as requested since I was coming in at 4 am. My plane was 4 hours delayed and didn’t get in until 7am. They gave my room away after have a sleepless travel day/night traveling with 2 children and my wife. The front staff was non apologetic and said I didn’t do the online check in which I verified with another staff member that I didn’t. They gave me a dirty king room that only slept 2 and not 4, with a toilet that was running the whole time that was broken. Then they gave us cots with no sheets and expected us to take the cots up to our own room! I took a picture of where they left the cots for us. Front office wanted to charge a fee until the assistant manager came in at 10 am and completed refunded my money. We of course didn’t stay there and left to the holiday inn express across the street. It was a lot nicer and staff was accommodating from our horrible experience at the Hyatt Place. Do not stay here, they will give away your room to a higher paying customer! Staff is not friendly non accommodating!

Stayed at the Hyatt in Columbus, Ga. Reported a situation twice asking a manager to call me. To date no manager has called. I left detailed information twice with two different people and the manager has yet to get in touch with me. The lady in the breakfast area was very short with me and rude. I wanted more breakfast potatoes. Ms. Bernice was eating potatoes while telling me that she could not make me anymore. There was ample time to make more potatoes. I shared my concerns with the front desk. I left my name and number for the manager to call. No one called. I called back the next day, left even more information for the manager still no return call. I’ve come to the conclusion that Ms. Berniece being rude with customers is acceptable and a known problem. Shame on Hyatt for supporting such behavior.

Reserved a room ($30 just in case fee at check in, returned if not needed, and you don'tbreak anything). The coffee machine in room holds 1 cup of coffee at a time and the packs with the coffee have the filter thing for the coffee machine (trial and error +2 towels to figure it out). The toilet plunger in the tank needed adjustment, so it flushed properly. Ice machines are on odd floors. Gym and pool are beside each other. Service was good, all questions were answered politely.

Staff was friendly and kind. Overnight shift are amazing. But the room was kinda disappointing. It had a funky smell when I checked in. The shower wall had some yellow stains, the shower head had hard water stains, a lot of woman's hair on the carpet had to change socks. Overall the room was eh. As someone who is in the world of hospitality in the hotel industry. I'm happy to say the staff was amazing. The rooms do need some work. But it's a great location to walking distance to get food, reason why I booked the hotel.

We we staying there for my nephew sons graduation from the Army. As a once Globalist, I always love to give praise, because it’s so easy to complain. But this time I have to complain. The Hotel was awesome! Very accommodating, but one person. Her name I believe was Beatrice. She was mean, does not belong in the accommodation business. She smack my tongue when I tried to get food from the buffet. Guess because I was not to mix utensils. She was rude and not polite at all!! Still give a 5 star to the hotel for all the other great people!

No hot water all morning. Manager not available to help. We had to take cold showers. Older and out of date for a Hyatt Place; carpeted floors; bright white LED lights, small bathtub; no large shower with sliding doors. Feels more like a Country Inn and Suites than a Hyatt.

Great service from the front desk. Jasmine checked us in, entertained us at the bar, and shared helpful information about the local area. Breakfast was a bit disappointing, as some of the eggs appeared to be frozen.

Wonderful location staff friendly gets a little loud through Thursday and Saturday night do to Texas Roadhouse being next door but still wasn't a problem for us but for other's it might be we were on the 4th floor last room on the right after taking a left off the elevator the housekeeper was wonderful at her job we stayed here from Nov 10th - Nov 21st for work and YouTube content

Stay away! Bed bugs found in room 403 before checking out Sunday morning. Staff confirmed their presence and said they'd tell the manager, Stephanie, who'd call me back that day. She never did. I had to call when I got home Monday morning and she claimed she wasn't informed. She said they'd have an inspection done and she'd call me back either way within 48 hours. It's been a week and she won't return my call.

We stayed here for our son's graduation at Fort Benning and were very happy. The hotel is nice and the staff is very kind and friendly. The hotel is very nicely located with lots of close food options and serves a great continental breakfast.