I strongly encourage you to take a hard look at who you have representing your management team because the way this situation was handled was completely unacceptable. We continued extending our stay out of necessity, not because we were satisfied with the hotel. We were in Columbus due to a family medical emergency—my mother-in-law had suffered a stroke, and we were spending our days at the hospital. The last thing we needed was additional stress from hotel issues. When we first arrived, the toilet in our room was not working properly. We tried to make do, but the problem eventually became severe. The hotel snaked the toilet twice, yet the issue continued. I reported it and was told another room would be found for us. Apparently, a room was available, but no one actually communicated that to us. We received no call, voicemail, text, or note. We were at the hospital all day. The following morning, we were moved to a room that had black mold in the vents, a broken vanity, and bathroom grout coming out. Given our circumstances, we simply needed a place to shower, use the restroom, and sleep. What was most upsetting, however, was the way management handled my concerns. The manager claimed the toilet “didn't stop working” and said she only moved us “to make us happy.” That was extremely frustrating because we never wanted to move—we needed to because there was a problem with our room. When I asked whether the hotel was willing to do anything to make the situation right, the supervisor responded, “Oh, the manager won't do anything.” When I later tried to calmly discuss the situation with the manager, she became defensive, refused to answer basic questions about how they supposedly attempted to contact us, and ultimately told me, “If you're not happy, I will not renew your reservation.” After dealing with maintenance problems, poor communication, unacceptable room conditions, and a family medical emergency, being treated this way was extremely disappointing. The biggest issue is not simply the condition of the rooms—it is the lack of empathy, professionalism, accountability, and respect shown by management. During one of the hardest weeks my family has experienced, your management team added unnecessary stress instead of providing basic customer service. I sincerely hope this situation is reviewed and addressed because this is not how guests, especially those dealing with a family emergency, should be treated.

I'm generally a fan of Hyatt properties, but that is slowly diminishing. This was the second time we've stayed at this location. The front staff were very friendly and the lobby is cleanly laid out. Room was a different story. Mold around the footing next to the air conditioner (notably, the A/C worked very well). The wallpaper in the bathroom was peeling and grout was a bit moldy. I know it's a first-world problem, but the rooms don't have microwave ovens. The elevators may as well have had a heater and humidifier in them. Almost suffocated every time I got on them. All in all, not terrible, but in need of a refresh. We'll likely be looking for a different place to stay next time we're headed through Columbus. Didn't help that we stayed at a competing brand the previous nights of our trip and it was stellar for the same general price.

I had a horrible experience here. I booked a reservation 3 weeks before with even doing an online check in as requested since I was coming in at 4 am. My plane was 4 hours delayed and didn’t get in until 7am. They gave my room away after have a sleepless travel day/night traveling with 2 children and my wife. The front staff was non apologetic and said I didn’t do the online check in which I verified with another staff member that I didn’t. They gave me a dirty king room that only slept 2 and not 4, with a toilet that was running the whole time that was broken. Then they gave us cots with no sheets and expected us to take the cots up to our own room! I took a picture of where they left the cots for us. Front office wanted to charge a fee until the assistant manager came in at 10 am and completed refunded my money. We of course didn’t stay there and left to the holiday inn express across the street. It was a lot nicer and staff was accommodating from our horrible experience at the Hyatt Place. Do not stay here, they will give away your room to a higher paying customer! Staff is not friendly non accommodating!

FROM TRUSTED BRAND TO UNFORGETTABLE DISAPPOINTMENT! As a travel agent, I have recommended Hyatt properties to my clients for years because they have consistently offered quality accommodations and excellent service. Unfortunately, my stay May 1, 2026, was one of the most disappointing hotel experiences I have ever had. My family and I were in town to attend a loved one’s funeral. After an emotional day and an eight-hour drive, we were exhausted and simply needed a clean, comfortable place to rest before attending the service and making the long drive home the following afternoon. After checking in, we did what we always do and quickly wiped down the room before settling in for the night. A few hours later, one of my family members was awakened after being bitten by bugs in her bed. We recorded video of a live bug crawling on the bedding. I immediately reported the issue to the front desk. The associate on duty was incredibly kind, professional, and apologetic. She promptly moved us to another room and personally assisted us in making sure nothing was left behind. We were told that the room would be investigated and that management would contact us once the investigation was complete. No one ever followed up. After hearing nothing, I had to contact the hotel myself to get an update. I was told that the investigation determined the bugs were not bed bugs, but the hotel could not identify what type of bugs they were. Regardless of what they were called, a member of my family was bitten while sleeping, and that alone is unacceptable. Unfortunately, the second room was also problematic. There was visible mold in the bathroom, which I reported to the front desk at checkout. While the front desk staff were courteous and did their best to assist us, the condition of both rooms and the complete lack of follow-up from management were extremely disappointing. Cleanliness and guest safety should be a top priority, especially for a hotel carrying the Hyatt name. This stay added unnecessary stress to an already difficult time. Based on this experience, I would strongly encourage anyone considering this property to think twice before booking.

Stayed at the Hyatt in Columbus, Ga. Reported a situation twice asking a manager to call me. To date no manager has called. I left detailed information twice with two different people and the manager has yet to get in touch with me. The lady in the breakfast area was very short with me and rude. I wanted more breakfast potatoes. Ms. Bernice was eating potatoes while telling me that she could not make me anymore. There was ample time to make more potatoes. I shared my concerns with the front desk. I left my name and number for the manager to call. No one called. I called back the next day, left even more information for the manager still no return call. I’ve come to the conclusion that Ms. Berniece being rude with customers is acceptable and a known problem. Shame on Hyatt for supporting such behavior.

Reserved a room ($30 just in case fee at check in, returned if not needed, and you don'tbreak anything). The coffee machine in room holds 1 cup of coffee at a time and the packs with the coffee have the filter thing for the coffee machine (trial and error +2 towels to figure it out). The toilet plunger in the tank needed adjustment, so it flushed properly. Ice machines are on odd floors. Gym and pool are beside each other. Service was good, all questions were answered politely.

Staff was friendly and kind. Overnight shift are amazing. But the room was kinda disappointing. It had a funky smell when I checked in. The shower wall had some yellow stains, the shower head had hard water stains, a lot of woman's hair on the carpet had to change socks. Overall the room was eh. As someone who is in the world of hospitality in the hotel industry. I'm happy to say the staff was amazing. The rooms do need some work. But it's a great location to walking distance to get food, reason why I booked the hotel.

We we staying there for my nephew sons graduation from the Army. As a once Globalist, I always love to give praise, because it’s so easy to complain. But this time I have to complain. The Hotel was awesome! Very accommodating, but one person. Her name I believe was Beatrice. She was mean, does not belong in the accommodation business. She smack my tongue when I tried to get food from the buffet. Guess because I was not to mix utensils. She was rude and not polite at all!! Still give a 5 star to the hotel for all the other great people!

No hot water all morning. Manager not available to help. We had to take cold showers. Older and out of date for a Hyatt Place; carpeted floors; bright white LED lights, small bathtub; no large shower with sliding doors. Feels more like a Country Inn and Suites than a Hyatt.

Great service from the front desk. Jasmine checked us in, entertained us at the bar, and shared helpful information about the local area. Breakfast was a bit disappointing, as some of the eggs appeared to be frozen.