The manager Ms. Tanya provided exceptional customer service. She ensured me and my family would receive a clean room. We didn’t get an updated room (which was due to personal preference) because the price was out of budget but the manager made sure we did receive a similar room. The water gets hotter than most luxury hotels and clean linens were provided which was surprising. Lots of well lit on-site parking. Cable and A/C worked exceptionally well. Our stay has been amazing so far. Thank you for having us.

Everything was great an if I had a issue with my room the GM Ms.T stood on business an made sure I was taking care of

Great extended stay facility. Spacious rooms and recently remodeled. On site management is extremely customer oriented. Prices are more than competitive with other brands.

The general manager here is so kind! She stayed past her shift to make sure I was able to check-in after hours and I greatly appreciated it. Our entire stay was peaceful. The room was nice and spacious and clean. We had a slight issue one night with the hot water but it was immediately resolved and we were able to take a hot shower the next morning. Overall, I would recommend staying here. You can’t beat the price for what you get. The GM was even kind enough to print some papers I needed for last minute work and school assignments. Thank you so much!

Rooms are clean no bugsnot itchy no unhealthy moister fully functional large studio size and style apartments. Mostly quiet even when there is heavey foot traffic above the room I stayed in there wasn't dusty debi nor mold spores that was moticed. I hang moister packets from Walmart in hotels and or apartment to assist in making the rooms healthier and it absorbed none which is a good sign. The rooms have windows that can be open. Mine did not have a screen though. Large adjustable tvs good lighting compared to other local hotels. I felt safe the studios are stylish and it makes the atmosphere feel like home they are modern and cute flooring is "wood" planks modern lots of outlets they all worked. They have USB nobox needed charging wall stations but no c to c ones. A nice addition would be a wall body mirror in the room not just a face mirror in the bath room. Rooms smelled good ac /heater worked well. No discoloration on ceilings. Comfy fustom couches wall hangers by the door for bags and jackets it's literally like a little studio. I needed to check in after 7om on a Saturday and called aslike 8 mims tulle after booking online earlier that afternoon the ofc manager was getting ready to run her audit, however, she stopped and made sure that I was able to get checked in after hours and thatu payment was successfully prossessed via phone, my phone even disconnected pur call randomly and she called me back which was outstanding customer service. I was able to get checked in. They are closed on Sundays no check-ins allowed and close for check in after 7 pm mon through Sat it's more like an apartment complex or condominium feel here I really like it. The location is in the upper northern part of Columbus where crime is a lot lower that other areas. The laundry is complete out of service even though one of the washers didn't have an out of order sign and took my quarters, they have directions posted in the way if that happens in how to request a refund there is a walkable ( at least for me it's walkable but I enjoy walks and challenging hills) 24/7 laundryatt that is safe clean and it takes cards and cash and has vending for washing product needs with small washers as cheap as $3 and dry for 75 cent to a dollaror more if you need. None of the washer currently work though on the property so be aware laundry doesn't work and the pool is concreted in. There's a well stocked reasonably priced gas station ingromt of the hotel that sits on a coltasack no loud highway noise aeast not in the unit I was assigned. I did request a top floor and they didn't have any available. A door flap cover should be purchased if you stay here for the front door and a frying or boiling pan. Cleaning supplies broom or small $20 vaccm more towlsdish soap toilet paper food drings ect. Walmart delivers here flawlessly in my experience you just put your room number and they drip at the door even after hours where it's only assessable to tenants by kry card it's secure and people arerespectful. Service on cell phones isn't all that great here though. I would recommend a small play ground or basket ball goal be on the property for children as it seems there is children who often stay here. Is is very loud friendly other than that. Ify kids were small toddlers or babies I would consider the room I stayed in plenty healthy enough for them to live in temp untill we obtained permanat housing. And the room phone ddont work fyi bring hangers or use dresser. Over all so far this has been the best out of all of my recent experiences in the last ten years including experiences staying with hotels/ extended stays/Airbnb stays/padsplit rentals/ even better than local apartment complexdtays that I have experienced locally. Great Job staff to the staff member for excellent customer service and care and to the owners for setting a higher standard at their North Columbus moon road location, In Town and suites extended stay hotel. I give 5 stars to you all! Best in town esp for the $$.

I am very please with my stay here… room is clean and comfortable until my move into my new place.. price is very reasonable… will recommend and stay again no questions asked?

Whoever Tameka is at the front desk was rude ! I called to inquire about staying long term and she’s going give me a customer service number to call saying they can assist me better because she has a guest in front of her , and then gave a sarcastic laugh . That turned me off from even wanting to book with them.

The people are so rude and disrespectful. The cleaning lady’s are the best thing about this place they are nice and know what to do. I’ve been harassed about my service dog and been violated of my rights. Ada law states many things they need to look up. They are slow on maintenance and will look you over. There are workers that have connections with people that stay here and try to get them evicted because they don’t like what you’re doing being jealous. CLOWN HOUSE ?also the laundry room is always broken in the past 3 months of being here …..

InTown Suites is the best place to stay with a super friendly staff especially (Tanya) she is awesome and very professional and I’m very proud that the company has her as an employee and I will continue to stay here it has become a home feeling I couldn’t see myself staying anywhere but here and those who are reading this I would recommend this place 10/10

The hotel itself as far as rooms, interior, etc this place was a great stay ! However the pool here is always closed, and while that’s disappointing, the bigger issue is that the entire patio area is locked off because it’s attached to the pool. That space could easily be used for outdoor seating—even if the pool stays closed. Right now, there’s nowhere outside to sit, not even in the designated smoking area. And when it rains, there’s zero covered space to step out and stay dry. Opening the patio, even just as a sitting area, would make a huge difference for guest comfort.