We stayed there for my childs BCT graduation and family weekend. Honestly I had confused this place with a place across the street that I stayed at 13 years ago when I booked. 2 rooms for 3 nights. My oldest son ended up booking later and booked at a different hotel, and honestly when I started digging around and saw the recent reviews I nearly cancelled and swapped. But I am SO happy that I didn’t. The staff were incredible. Booking.com for some unknown reason sent my information in my middle name of all things. So it took a minute to find it. While i was nearly flustered fighting trying to pull up the app, the lady at the front desk looked at my drivers license and figured it out. We had a good laugh and i was so grateful that she had the forethought to do that. There were issues with the 2 rooms they had set aside for us with previous tenants that didn’t leave, so she had a gentleman go check a couple other rooms to ensure we got the side by side rooms we had requested. Now this is an older motel. But the staff went above and beyond on multiple occasions during our long stay to ensure that we were comfortable and had everything that we needed. Always kind, always polite. Smiles on faces even though from what I witnessed these folks were pulling 12 hour days. Our rooms were clean and adequate. The beds were clean. Our linens were clean, no stains. Some of the previous reviews honestly had me scared. But what i experienced was good. Its a budget friendly, CLEAN place, round the clock staffing, and it was a great stay. If you are looking for 5 star luxury, then maybe this isnt the place for you. But if you want a clean room or 2 in my case, with real people behind the scenes, this 100% ticks all the boxes . TVs are are little crazy pants, the hot water does not last forever, (as long as you can wash your body in 20 minutes you do in fact have PLENTY) and as i mentioned earlier, this is an older motel. But I have ZERO complaints. Well done job to the staff from 5/28-5/31!! You guys were all AMAZING and my family truly thanks you!

The service was great, they were all accommodating, except the GM. I had trouble with the key fobs not working, and the GM came to my room and opened the door without knocking. He opened the door, seen me then went back out, unlocked the door again, then proceeded to yell at me, telling me there's nothing wrong with the key fobs. He then told me all the employees tell the people that stay to keep the key fobs away from magnetic keys or phones, but that was a lie. I had absolutely no problem yelling at him, and I yelled at him about the cockroach, I only found one, that ran from under the nightstand. I was told that this area has trouble with them. Again the employees were very nice and accommodating.

Not sure who the employee’s manager is but they sure as hell really let them do what they want, desk lady was rude to an old guy who was kindly asking when his room would be ready, and was smoking inside the building behind the desk, not really a good look for your hotel when your employees not only don’t do their jobs, but speak to the guests in a disrespectful manner and smoke indoors. If you set a reservation wayyyy ahead of time, why the hell is it still being cleaned hours past your check in time?

Due to last minute issue, needed two rooms. The lady at the front desk was nice and the lobby was clean. Our rooms (105 and 106) were very dirty. Saw a cockroach in 105 immediately and told the front desk. She didn't seem surprised and gave our money back. Only could find one room in a different hotel so the people in 106 had to stay. No bugs in 106 but very dirty floors, dirt around baseboards, stains on sheets, lamp shade stains. Didn't take our shoes off when out of the bed. The bathtub had a crack in the floor and was uneven (likely due to the subfloor being ruined due to water). Heard someone knocking on a door in the middle of the night- prayed they weren't knocking on ours and they eventually stopped. The next morning we saw a bullet hole in our door (I don't think it happens while we were staying there). Mentioned this to the front desk and she said no one died?! We were desperate due to all other rooms in Columbus being fully booked. If we didn't come in so late we would have looked elsewhere.

Everything is just ughhhh !!! The guy sleep soon as I walked up no type of hello how you doing or nothing . Do you know when I started checking he had the nerve to tap the glass and say READ THAT ! Like huh paying the deposit is no problem but don’t tap a glass at me have no type of eye contact at all just kept his head down and I told him his customer service was awful also my grandmother requested a handle so run she is disabled and is here visiting we expected a little bit more curiosity and respect!

It had cockroaches no running water in the bathroom showers were cold. No washing machine and dryer like they said there was.

The older woman in the morning for breakfast was super sweet and the waffle maker was awesome for breakfast. However the afternoon staff was extremely rude. The bigger one with short braids/dreads yelled at someone on the phone and said she “cancelled the reservation free of charge, why more does she want from her” and when she got off the phone she rolled her eyes and the other receptionist told her she should have given a fake name. Check-in was at 4 it was 4:10 before we had a room and others were checked in before us even though we were sitting there waiting. The rooms were dirty, if you take a wet rag and wipe a small spot it will come up black, the sheets were not changed they were wrinkles, there was a dead bug in the AC, there was grass in them and the bath mat was moldy. People are constantly smoking week on the stairway so the smell will be pulled into your room. If there is availability elsewhere take it.

I have been a Choice Diamond member since 2009. I have been to every state multiple times with thousands of stays. It NEVER FAILS at this location that even if you call, your room will never be ready until 4 on the dot. It's the only choice hotel that is as late as this. It's ridiculous. With 4 cars in the lot, you're telling me that there's not rooms that could be checked into? Every front desk clerk but 1 that I've encountered has just a terrible attitude. It's absolutely ridiculous. We were slated to have 15 rooms her for 3 months. That's DEFINITELY not happening now. The only thing this can be attributed to is laziness. I can't believe Choice allows this to happen. I'm warning you, find another place to stay!

From the outside, it's certainly nothing special and you might even question your choice of going there. But for the budget traveler, the rooms are more than adequate. The room we stayed in was clean and fresh and appeared to have been renovated not that long ago. Breakfast is certainly nothing special with only the very basic oatmeal called cereal, juice and pastries available. In our experience this is a better choice than the very similar and same priced hotel just across the street.

The beds were nice it was decent for the price could have used a little bit more tissue and toilet paper but otherwise it was good I only stayed there for the night and I had my mother with me and even she was comfortable