We arrived from 10 hours away only to learn that the hotel was CLOSED for renovations. We were traveling with a Team and had a group reservation and not one person was notified that the hotel was going to be closed so that we could have booked some where else. Horrible customer service!!!!

I had a great stay here. It’s well kept and the staff was really friendly. Can’t complain with these rooms with these prices.

Stayed at Comfort Suites Columbus and honestly, the only redeeming thing about this place was the staff—they were friendly and did what they could. That’s where the positives end. The sofa bed was broken, the sheets were dirty (which is already unacceptable), and then the hotel literally flooded after my first night. Yes, flooded. Because of that, my soldiers weren’t even able to enjoy their stay at all. Completely ruined the experience. To make things worse, my card was charged again after I checked out. So not only was the stay a disaster, but now I’m dealing with billing issues too. If I could give 0 stars, I absolutely would. Save your money, your time, and your sanity—stay somewhere else.

My family and I stayed here for my brothers turning green ceremony, 3/19- 3/23 is what we booked for. To start off the pull out couch was broken and the mattress was disgusting. Instead of fixing it they separated us from our loved ones putting us in 2 separate hotel rooms! Then while we were gone they went into our room with our personal belongings, without our permission to “fix” the pull out bed, and still left us with a dirty stained mattress! On 3/21 around 4:15pm pipes on the fourth floor busted! CAUSING THE ENTIRE BUILDING TO FLOOD AND CEILINGS TO COLLAPSE!!!!The pipes had been leaking the entire time a slow drip into the driveway and they did not care enough to fix the issue and it resulted in this!!! Leaving visitors in distress, military men not enjoying their short time vacation, people’s personal belongings destroyed! INFANTS left outside in the heat without anywhere to go! Such a horrible situation and experience. And further more, we were given one free night in a quality inn hotel in phenix city Alabama because it’s the same owner and GM! Well the stay there was also horrible!! We were also told we would get a full refund for the stay and have not yet received it!!!!!!!!! ? now we are back home in Michigan and our Credit Cards are continuously being charged for every single day in which we were not even booked for or currently staying, we have not been able to get in contact with anyoneeee choice customer service will not issue any refunds because it has to be done by the manager at the location, and when we call the manager his staff is leaving us on hold or hanging up!! I will be emailing news channels and informing my social media platforms of this entire situation! Me and my family will NEVER stay with choice hotels again!!!!

THIS PLACE IS DISGUSTING TOTAL RIP OFF! I wouldn’t stay there if it was the last motel on earth and the people who run it are disgusting as well. The manager cussed me because I asked him for a different room because the one I was in did not get nothing cleaned. All they did was fix the bedding. They were still a nasty wash rag in my shower..! YOU’RE DISGUSTING AND I WILL MAKE SURE I TELL EVERYONE IN COLUMBUS NOT TO STAY AT YOUR NASTY ROACH, INFESTED MOTEL!! PS BE EXPECTING A VISIT FROM THE BBB AND THE HEALTH DEPARTMENT! I’m gonna take you down a peg or two and show you can’t treat people the way you have you better start looking for a new job

Room was not ok at all. First, we didn’t have pillows. FD was quick to bring. Not sure what was splattered on the wall and curtains, window didn’t close at the very top (windows open ALL THE WAY), bathroom door doesn’t shut, shower hardware is eerily spaced from the wall. There is more but goodness…a few days of maintenance would really help. Along with the window, we were on the interstate and trash side so it was not quiet at all. TJ was great at checkin. Not sure who worked the morning shift but they weren’t accommodating for a late checkout or baggage storage. They stated they were full. They were not. We are here for our son’s military graduation. Not very helpful for military families.

The customer service I received was Awesome!! The issue I had was with the room and breakfast... Starting with the room, couldn't sit on the sofa because it seemed to have been broken, it was sunken in very bad. Then the off button on the TV remote didn't work, so whenever we wanted to turn the TV off, we had to get up and unplug it, then had to get up and plug it back it if we wanted to watch the TV....Then as far as breakfast went, the food was good, but, the machine where you get the juices, that wasn't working...The worker stated, I could go to the lobby and get some water, which I don't mind water, but I had my heart set on oj, so I had to purchase 2 bottles from the snack area.....This stay had a lot of inconveniences....

The staff was friendly which is the only redeeming quality. I have tried to call multiple times and at this point it feels like the manager is dodging my calls. I found a cockroach in my bathroom and brought it to the attention of the staff as we were leaving (found it just a couple hours before checkout). There was stains on the sheets for multiple beds, including blood stains on one of them. The room also stank of weed so strong it didn't go away for the 3 days we were there. If I could give a 0/5 stars for the room I would.

The staff is very under qualified to do their jobs. I book rooms weekly for my employees at many hotels and this hotel is the only one that has ever said “we do not allow you to book more than 1 room for a CLC” never in my life has this been a problem until now.

My group and I booked a double queen w/ sofa bed at this hotel for a work trip. We arrived around 2am for check in after driving 7 hours from Florida. Initially , the young man at the front desk was friendly and attentive. As soon as we walked into our room, it smelled heavily of smoke. The walls had brown stains and even the “new “ sheets had stains on them. Then we look up and see a roach just chilling on the ceiling. I took a video and also saw there were other dead bugs around that area. Also , the pool looked disgusting. We immediately grabbed our luggage and went back down to the lobby to ask for a refund. The young man spoke to his manager and was able to accommodate us at a similar hotel ( Quality inn Phenix City ) but the room was different. Only because the football game was going on that weekend and there weren’t many rooms available. The Quality inn was much better and smelled very clean. I was disappointed having to go through all of that after such a long drive but grateful in the end.