Much like others have noted do not expect AC if you are staying here. Front desk clerk FaceTimed management which refused a refund for an 80 degree room and instead offered a fan and points. Then the front desk clerk was instructed to FaceTime maintenance in my room and expected me to pull the unit cover and flip the main switch on the AC myself, because they were not capable enough to do so. Should probably charge for my repair attempt of their AC during my stay. Room smelled unpleasant and the bed creaked loudly everytime you moved. We were shrugged off by the staff and management stating “ I will leave a sheet and they will possibly leave you some points”.

If I could give zero stars, I would. I’ve stayed at Hampton Inn many times, but this was by far the worst experience. I booked a double queen room for my family during my husband’s Army graduation. From the moment we arrived, the room had issues—a broken, wobbly toilet and an A/C that didn’t work. Despite repeatedly notifying the front desk, we were left in an uncomfortably hot room for multiple nights with my kids. We were moved once, but the second room had the same A/C problem. Communication from staff was poor and at times rude. Management blamed us for delays due to a DND sign, even though no one had informed us maintenance would come. We were offered inadequate solutions, including squeezing into a single king room or paying for an extra room. After a lot of back-and-forth, management finally agreed to submit a refund request, but we received no written confirmation and have had difficulty getting follow-up since. Overall, this was a frustrating and exhausting stay with poor customer service. I would not recommend this location to anyone. This Hampton Inn definitely does not honor 100% satisfaction guaranteed and will only offer Hilton honor points instead of a refund like Hampton does. Quick to take your money but not to refund when warranted.

We have nothing but good things to say about this hotel. We were greeted with a welcome smile and a warm friendly front staff. The rooms were clean, breakfast was the normal for most hotels. Every staff personal we came in contact with was super friendly and helpful.

We came here to support our service member. If I had not have driven over 18 hrs I wouldn't have slept. I was placed by the elevator and was just me and another adult. There were kids screaming and crying all hours. The AC was load and had a metal sheet you couldn't move, which was raddling the whole night. Bed anytime you would move would move or partner. I looked for reviews for weeks around the area, which most bases aren't the greatest. That being said, also look at my review of the one across the street at almost the same price, at the time. Holiday inn was a little better. If we have to come back, that is where we will be staying. Also want to add, this hotel had mold starting in the bathroom as well as a broken/ cracked window we noticed. Definitely scan the room and take pictures. That's what we did. We brought our own blankets and pillows, that was just preference. We also didn't eat the breakfast only because Hampton inns in past haven't been very good. We went to coffee shop down the road. Overall, wasn't the worst place I have stayed at but not the best for sure.

The hotels seemed recently renovated. Unfortunately, housekeeping is not doing their part to keep it in good condition and clean! Staying for 3 nights. Room smelled like wet dog had stayed in room. Floor to the kitchen area was dirty and slippery!! BED HAD HAIR ALL OVER! Toilet was absolutely disgusting with urine behind the cover and on the base!! Beer bottles left under kitchen sink and little Fridge smelt Like rotten food!!

Stayed here while traveling and it was a good choice. The check in was a little slow but the lady was very nice and friendly. The room had ple ty of space and was clean. The bed was comfortable. The breakfast was a little let down. There were not a lot to choose from and they did not have any half & half for the coffee. It is located close to several restaurants, which makes it convenient. Overall I would say this was a good visit and I would stay here again.

On 11/25/25 I was staying at the hotel i booked with Hilton using a specific card to hold my room . I told them I would use a different card upon arrival. My card was ran prior to my arrival. Once I arrived the clerk explained why it happened. I gave her card I wanted her to use. After check-in the hotel ran my previous card again causing me a overdraft fee. At check-in the card I told them to use was ran a total of 6 times. We were told we had nothing to worry about nothing charged our system is having a problem. If anything does we will correct it. After the 7th time it went through. The next day our statement showed we were charged twice for same room and a additional $75 dollars charge for something no one knows. Because the hotel hold is only $50 which we were told was waived due to inconvenience. So let's recap two overdraft on one card charged twice on our other card and a additional $75 charge. Close to a $500 problem. Heather the asst. Manager offered us points to equal a free night stay those points we never got. I am pissed. I told them that a night was not sufficient to what was caused. This problem is still not fixed as of 11/30/25. Im a rewards member and this is how im treated. At this point we are considering legal action again Hampton Inn and Hilton. The next day when I came to get the matter handled another guest going through a similar problem was out about $1000 dollars. I want the money owed and proper compensation.

I stayed a few weeks ago at Northside Hampton Inn Columbus Ga. The room I requested was 2 Queen beds. The beds were great. The bathroom was the problem. The commode was so low to the ground I could hardly get off of it. No rails. It had a walk in shower. My visit this week I requested a handicap so the bathroom would have a higher commode. It did but no step in shower - a bathtub with a shower head that was hard to figure out how to work. The beds were so low to the floor that it was hard to get off of. It was a no win situation for me. Think changes need to be made.

This past Summer I started coming to Columbus on a regular basis during the week for work. I wanted a nice, clean comfortable room but that wasn't too expensive that I could become a regular. I stayed a few places and they were about what you would expect. Not bad, not great. The Hampton North was a welcomed change. From the moment I walked in the first time the front desk crew were welcoming. Even after a dozen trips now, they are still just as nice and welcoming when I come in from a long day. I sometimes do meetings in the lobby area during the day which is great until they put out the warm cookies in the afternoon and then it becomes hard to concentrate. I dont eat breakfast so I cannot really comment on that but the room is nice and modern. They have glass showers which I prefer (do hotels really clean shower curtains? Gross) The internet is always stable enough for my Zoom meetings so I can leave my hotspot in my bag. If I had to find one thing negative to say, it seemed to take longer for them to repair one of the elevators than it should some weeks ago. There was a few trips where I had to wait a few minutes for each elevator ride but it has been fixed for a while now and is no longer an issue. All in all I would recommend this hotel to anyone traveling through Columbus once or on a regular basis.

This is a very nice place to stay close to a lot of restaurants and shopping. It was quite. The breakfast was very good and front desk service was great.