Beautiful location and lobby. Staff were friendly and professional. Room was a bit disappointing- tub had several spots that were broken including the drain. When I showered water leaked and went behind the toilet. The sink drain backed up. The TV did not turn on. The carpet was worn in spots. I had never had to put an extra $75.deposit on a room (Especially one that was already overpriced when you add all the taxes and fees) and have yet to receive a refund.

Five star customer service! We had a group of close to 20 people require reservation and menu accommodation with a week's notice. Anthony was an incredible facilitator, communicating from event beginning to end, ensuring all details were handled for our group. He demonstrated the level of customer service so many hospitality businesses lack in this age. The staff was welcoming and attentive to our group's needs while we were there, doing it all with courtesy and genuine smiles. The food was great and everyone cleaned their plates! Hats off to the chef for the wings especially. They hit the spot! Take Anthony's word on the lemon pepper dry rub with honey and Ranch on the side. You'll have no regrets! I highly recommend The Garden Grille & Bar at this hotel, if nothing else for exceptional customer service. Thank you again for hosting our group and making sure we were satisfied and taken care of during our quick dining time with you, due to our evening timeline. We'll be back!

The only reason I did not give it 5 starts is that the indoor pool is not heated. I did not go into the exercise room to see if the equipment was fixed after my last visit so I can't report on that. The room is lively and comfortable. You can order your breakfast from the room but have to go downstairs to get it. Quiet location. I would stay here again.

I would like to sincerely thank Supervisor Nicole Tillson for her outstanding support. She helped us with every issue we encountered and handled everything with professionalism and calmness. We truly appreciate her help and positive energy.

I was very disappointed with my stay. From the moment I walked in, there was an unpleasant smell in the lobby. I tried to overlook it, but the issues continued. The front desk clerk was adequate, but the manager’s attitude was unwelcoming and even rude—she seemed upset and did not speak to guests, including myself. The food is overpriced and does not taste good. Paying nearly $200 per night and still having to pay for breakfast is unreasonable. I often stay at the Hyatt when visiting Columbus, which includes breakfast, but they were fully booked during this trip. Overall, the value does not justify the cost, and I will not be staying here again. I also strongly suggest that Hilton address the management issues at this property. I will contact GoHiton with my complaint.

I was supposed to stay here 4 nights; I left after one. Room bathtub was rusted and stained, looked like someone tried to sand it down. Bed was very lumpy. Both dinner and breakfast restaurants were aweful---workers not around the once they do show up they are basically out of everything. Once I finally got my breakfast, half of it was missing because even though the menu says it comes with the meal, I didn't ask for it. Oh, and by the way, they were out of all but the white bread option for sides. The diamond food allowance benefit is only $10 and they charge $4 for things like sodas.

Our stay was short , room was neat. The property is right next to Bradley Lake, it has a great view. If you’re visiting Columbus this is a a cool place to stay.. wish they had all day coffee/ hot water station for guests.

I am writing to express my deep disappointment with our recent three-night stay at the Hilton Garden Inn. Unfortunately, our experience was far below the standard we expect from Hilton properties, especially considering I am a Diamond Member and we stay in Hilton hotels frequently. During our stay, our room was not cleaned a single time, despite us requesting housekeeping twice. When we arrived, there were only two towels in the room, even though we are a family of five. I went downstairs to request additional towels, but I was told there were no clean towels available. I asked again on the second day and was given the same response. As a result, our family had to share two towels for the entire stay, which is completely unacceptable. On the second night, our daughter became sick in the bed. We informed the front desk and requested that housekeeping clean the room the following morning. Even after explaining the situation, our room was still not cleaned, and we were left to deal with the mess on our own. Additionally, the shower was noticeably dirty when we first arrived, which gave us an immediate negative impression before the other issues even began. We have always trusted the Hilton brand because of its consistency, cleanliness, and customer service, but this experience was by far one of the worst we have ever had. This stay did not meet the basic expectations of comfort, cleanliness, or hospitality.

A clean, welcoming place to stay. We ate at the restaurant on site, I had a ribeye steak and fries, wife had a Salad. Food came out hot and tasty. Breakfast was great, the kitchen made me an omelet with home fries. Well done. We will come visit again!

The entire staff was amazing. We were a large group renting 4 rooms and they were great with everything. They even stored a cake in the bar fridge to keep it stored for a surprise for a recent soldier graduation from the Army. Special call out to Ismail and the lady he was working (can't remember her name... sorry) they kept the system open until 2am since the flights were delayed. Thank you guys so much.