Checked in on a Thursday. We stayed until Sunday. We never received any service to our room. No clean up. No clean towels. No Kleenex refill. I don't mind that the beds didn't get made up because we did stay the weekend. But we could've had our dirty towels picked up and replaced with clean fresh towels. Cleaned the bathroom up, etc.

????? (1 Star) I rarely leave negative reviews, but I feel obligated to share my experience so other guests—especially families and those with health concerns—can make an informed decision. I traveled to Columbus with my 8-year-old son for a graduation and stayed in Room 408. Because I have a compromised immune system, I always disinfect hotel rooms upon arrival. While spraying Lysol around the room, I discovered multiple insects along the carpet near the corner of the room. I immediately told my son to stay away from that area and went downstairs to notify the front desk. I tried to handle the situation discreetly because I didn’t want to create a scene or embarrass the hotel. Instead of housekeeping being sent to my room or being offered another room, I was handed a vacuum and expected to clean the issue myself. As a paying guest, I found that completely unacceptable. I was told the hotel was fully booked, so changing rooms wasn’t an option. I was left with no reasonable alternative but to remain in the room despite my concerns. After my stay, I developed red bumps on my skin, making the experience even more upsetting. What disappointed me the most wasn’t just the condition of the room—it was how the situation was handled. No guest should ever be expected to clean up a room after reporting a sanitation concern. Hospitality means taking ownership of problems, not handing guests a vacuum. The one bright spot during my stay was Tara. She treated me with kindness, compassion, and professionalism when I felt overwhelmed as a mother trying to protect my child. She listened, comforted me, and genuinely cared. She deserves recognition because she was the only employee who made me feel heard. Unfortunately, after attempting to resolve this matter directly with hotel management, I was informed that they consider the matter “resolved,” despite my continued concerns. That response was incredibly disappointing from Jodi Sears. I hope the hotel takes sanitation, guest safety, and employee training more seriously moving forward. I cannot recommend this property based on my experience. UPDATED Response to your reply: Thank you for your response. Unfortunately, an apology without meaningful accountability does not resolve what occurred during my stay. While you state that my concerns have been shared with your team, I was never provided a full refund or a resolution that reflected the seriousness of the situation. I reported the issue immediately, yet I was handed a vacuum instead of receiving proper assistance. In your private correspondence, management acknowledged that this was not an appropriate response. Since my stay, I have also filed a complaint with the Department of Health because I believe the sanitation concerns warrant an independent review. I do appreciate your recognition of Tara. She was the only employee who showed genuine compassion, professionalism, and empathy throughout this experience, and she deserves to be recognized for that. I sincerely hope ownership takes a hard look at how guest concerns are handled at this property. Every guest deserves to feel safe, respected, and supported when reporting a sanitation issue. Based on my experience, I left feeling that protecting the hotel’s position was prioritized over making things right for a customer. I hope future guests receive the level of care, cleanliness, and accountability that my son and I did not.

Breakfast by Alford is spot on, always good. The hotel takes care of guests, giving personal touches like welcome bags for repeat customers. Staff exceptionally friendly and always willing to accommodate requests

The location is really good. I was actually mind blown at how dirty and gross our room was. My family was upset at the experience. We put our water in refrigerator when we arrived and someone's left over food was in there. Rotten kimchi. It was disgusting. Beds were at least clean but horrible mattresses. When I went to the shower I noticed how dirty the floor was, I got a tissue and wiped to show how dirty it was. This was BEFORE being used. The towel was us actually cleaning the floor after we arrived. The bathroom door was so dirty with dirt and grime as well. It definitely does. not getting cleaned proper I was going to request a room change but I would bet the others were the same. We just cleaned it ourselves to ensure it was to our standards. Unfortunately due to personal circumstances we had to stay and could not move. Totally disappointed.

I stayed here for my son’s pinning ceremony, and the experience was amazing from start to finish. Check-in was smooth and easy, which made everything even better after a long day. Tara at the front desk was extremely helpful and attentive. She went above and beyond to make sure we were comfortable and even recommended some great places to eat—every single one she suggested was 10/10! Her customer service truly stood out and made our stay even more enjoyable. I highly recommend this hotel, and if you get a chance, ask for Tara—she’ll take great care of you!

Stopped here for one night because TOO sleepy to drive. LOVED the room. And the night manager was so understanding and helpful. I was so sleepy, I couldn't find the elevator. She showed me where it was located and asked if I need any other help. Didn't catch her name, but blessings to her.

I normally stay at this location when I come to Columbus. This stay I had bugs ? in the room on the ceiling falling in my bed . Dead bugs all in the room, The front desk and manager was not helpful at all. They had the maintenance man come in the room to inspect . I requested another room , I was told the hotel was full . I was told by front desk that they would provide me another room and did NOT. I have more to say about this stay buts anyways I end up leaving and going to another hotel at 10 o’clock at night. I had early engagements the next morning. I drove 5 hours from out of town and the room was trashed . I would not recommend this hotel if you do stay, please check your room for bugs on ceiling and in your bed.?The manager did not help at all Period. If I could give a negative 0 I would. And called corporate about this matter.

Nice room, two queen sized beds plus queen pull out couch, staff was very friendly. Breakfast was ok, eggs, yogurt, lots of pastry but no gluten free options.

Great BIG room, breakfast was great, hotel was quiet and clean. Would stay again for sure! Room was less than $80 through third party

Great night, comfy bed, very clean, love the blackout curtains, very quiet. Great breakfast, plenty of meat and good variety. Nice people and definitely would stay again.